Question 1

How long will it take to receive my order?

Accepted Answer

The vast majority of our orders deliver within 1-7 business days, keeping in mind this delivery estimate is highly dependent on delivery location.

Question 2

Do you offer expedited shipping?

Accepted Answer

Unfortunately, we do not currently offer expedited or overnight shipping.

Question 3

Can I add an item to my order?

Accepted Answer

Unfortunately, we have no way of adding an item to orders that have already been placed. If your original order has not yet shipped, you are welcome to place an additional order for the desired item and email us at customerservice@pandjtrading.com to request a combining of the multiple orders.

Question 4

Do you offer international shipping?

Accepted Answer

P&J Trading currently ships to the United States and Canada.

Question 5

Can I change the shipping address on my order?

Accepted Answer

If your order is shipping to an incorrect address, please email us at customerservice@pandjtrading.com.

Question 6

When will my order ship?

Accepted Answer

We ship all orders from the P&J Trading warehouse in Orange County, California within one business day.

Question 7

Can I cancel my order?

Accepted Answer

If your order has not shipped, you are more than welcome to cancel it. Please email customerservice@pandjtrading.com to initiate the cancellation process.

Question 8

What is the shipping cost?

Accepted Answer

All orders shipping within the United States have a flat rate shipping fee of $4.99, we do, however, offer FREE SHIPPING on all orders totaling over $35.

Question 9

What shipping methods do you offer?

Accepted Answer

We utilize USPS for smaller shipment and FedEx or UPS for larger shipments. Please contact us when ordering if you live in a rural area and are unable to receive USPS shipments or, have no PO Box in which to receive your order.

Question 10

How much is shipping to Canada?

Accepted Answer

Shipping rates to Canada are dependent upon delivery location and size of the order. The shipping total will be reflected in USD once the desired oils have been added to your cart and upon checking out.

Question 11

Are there Canada custom fees?

Accepted Answer

Regrettably, it is completely out of our control whether or not Canada customs decides to charge an additional fee on a parcel. If there is a fee you are unwilling to pay, you are welcome to refuse to pay the charges and the order will return back to us, once we receive the items back at our facility we will happily refund you in full.

Question 12

I received the wrong product, what do I do?

Accepted Answer

If you received a product different from the one you ordered, we are so sorry about that! Please contact us at customerservice@pandjtrading.com and we will be sure to get you the P&J Trading product you ordered right away!

Question 13

What do I do if I have not received my order?

Accepted Answer

We are so sorry you didn’t receive your order! Please reach out to our customer service at customerservice@pandjtrading.com so we can resolve your issue as soon as possible.

Question 14

Do you offer wholesale?

Accepted Answer

Unfortunately, we do not currently offer wholesale or bulk distribution. Though we are working on adding wholesale purchasing, we do not currently have an estimated release date for the program.

Question 15

What are the International shipping carriers used?

Accepted Answer

For orders shipping to Canada, we use USPS First Class International, GlobalPost, or UPS for larger shipments.Please note that for GlobalPost shipments, tracking updates may be delayed initially. Packages are first transported by USPS to the nearest GlobalPost processing facility before continuing to their final destination. As a result, tracking information will not update until the package has been received and processed by GlobalPost.

Question 16

What is your return policy?

Accepted Answer

We certainly understand that, due to the highly subjective nature of scent, not everyone will care for all our aromatic offerings, which is why we offer a generous return policyFor domestic orders, we are happy to provide a prepaid return shipping label upon request for all items excluding our 16 oz bottle size, and we offer full refunds (including the original shipping cost) once the return is received. If for any reason a customer is not completely satisfied with their purchase, we strive to make the return process as easy and accessible as possible so they can find a scent they truly love. If this is your first time ordering this product, we highly recommend starting with our 10 ml bottle size.Please note: For 16 oz sizes, only unused and unopened products may be returned. Return shipping fees are not refunded.

Question 17

How can I initiate a return?

Accepted Answer

We are sorry you did not love your P&J Trading product. Please reach out to customerservice@pandjtrading.com with your order number and the products you'd like to return, and we'll take care of the rest.

Question 18

How long does it take to process a return?

Accepted Answer

Once we receive the returned P&J Trading Fragrance Oil/s, we will process your return/refund within 24 hours or, on the next available business day.

Question 19

Do you offer exchanges?

Accepted Answer

We are sorry you did not love your P&J Trading product. Unfortunately, we do not offer exchanges at this time. You are welcome to return the unwanted products. Please reach out to customerservice@pandjtrading.com with your order number and the products you'd like to return, and we'll take care of the rest.

Question 20

What is a fragrance oil?

Accepted Answer

A fragrance oil is a manufactured product designed to mimic the aromatic properties of the item it is named for. P&J Premium Grade Fragrance oils are highly concentrated, enhanced formulations designed by master perfumers with more than 30 years in the industry. Their IFRA certifications ensure that our fragrance oils meet the Premium Grade standards and are the best quality oils available on the market.Fragrance oils are a way to add comfort, and extra sensory experience to your home, laundry, soaps, perfumes or stationery. Occasionally, you may hear them called by a different name, such as aroma oils or aromatic oils. These are the same product as fragrance oils. Even though fragrance oils are known as a synthetic product, they do include natural ingredients.

Question 21

What is the difference between fragrance oils and essential oils?

Accepted Answer

Essential oils are generally the purest form of the plant, fruit, bark, nut, or flower from which they're distilled from, while fragrances are almost entirely a synthetically manufactured product. Though many fragrance oil manufacturers use certain types of essential oils or natural carrier oils in the manufacturing process, they are still, mostly synthetic.

Question 22

Are P&J Trading fragrance oils skin safe?

Accepted Answer

Our entire line of fragrance oils are Premium Grade, also known as Cosmetic Grade, which means they were formulated for, and deemed safe for use in topical applications per FDA and IFRA guidelines and standards. Additionally, all the aroma compounds used in premium grade fragrance oil manufacturing are rigorously tested and approved by the FDA for this usage. Our line is also phthalate, paraben, and acetone free. Though you can use our oils for diffusion, they are actually made specifically for cosmetic applications like soaps, lotions, bath bombs, perfumery, and hair products.That being said, like with any new product, we suggest performing a small patch test prior to regular use to ensure you’ll have no natural sensitivity to the product. To patch test, simply rub 1 drop of oil into the sensitive skin in the crook or bend of your arm. If no irritation occurs, you should be fine to proceed with use. If the area becomes red, itchy, or otherwise irritated, wash the area well with soap and water and discontinue direct use.

Question 23

What are the ingredients in P&J oils?

Accepted Answer

Fragrance oils in general are made up of a mixture of over 100 natural and synthetic ingredients specifically engineered for varying purposes (e.g., burning oil has a high alcohol content whereas premium quality is designed to be skin safe, and has little to no alcohol content). The exact ingredients as well as manufacturing procedures are considered "trade secrets"-just like perfumes- and are protected by the FDA so we are regretfully unable to go into much detail regarding specifics. However, we can identify the staple ingredients approved by the IFRA, International Fragrance Association, for use in fragrance oil manufacturing. These ingredients consist of; plant-based carrier oils and essential oils; Aldehydes; Esters; and some variation of amines, ethers, ketones, lactones, terpenes and thiones. All our oils are phthalate and DPG free. The above ingredients can be simplified in that fragrance oil manufacturing includes essential oils, aroma chemicals, and aromatic resins. Of these three types of ingredients, there are several layers of ingredients used to create the finished fragrance oil. Due to the amount of engineering involved in designing a scent, it is treated similarly to a commercial recipe in that the exact ingredients and percentages are protected and cannot be disclosed.

Question 24

What does premium grade mean?

Accepted Answer

Per International Fragrance Association (IFRA) guidelines, there are three grades of fragrance oils produced for today’s fragrance market – Burning Grade, Manufacturers Grade, and Premium Grade.Burning Grade fragrance oil is the lowest quality and should only be used in candle formulations or diffusion.Manufacturers Grade fragrance oil can be used when heavily diluted, such as in laundry detergent and cleaning supplies.Premium Grade fragrance oil has been thoroughly tested and meets all qualifications for the IFRA’s standards for use in all skin and body care applications as well as direct topical use.All P&J Trading Fragrance Oils are classified as Premium Grade, and therefore completely safe to use in all applications for which fragrance oils are suited.

Question 25

Are your oils pet friendly?

Accepted Answer

Hello, Thank you for contacting us with your excellent question. There is no need to worry, our fragrance oils are safe to use around pets, when used as intended. We simply recommend keeping the concentrated fragrance oil out of your pet's reach, as our oils are not formulated for ingestion. For products that are intended for direct use on cats, we recommend only the following fragrances, as they do not contain any amount linalool, as direct skin exposure with linalool may not be suitable for cats.  As with any scented product, we also recommend using candles, wax melts, or diffusers in a well-ventilated area and allowing your pet to leave the room if they choose.

Question 26

Where are your fragrance oils made?

Accepted Answer

We are proud to say all our fragrance oils are manufactured in the United States by our IFRA certified master perfumer.

Question 27

Are your fragrance oils nut free?

Accepted Answer

Our entire line of premium fragrances are completely free of nuts and nut-based carrier oils, like peanut, tree nut, sesame oils, etc. As they are primarily composed of aroma chemicals, aroma compounds, and some essential oils (no nut-based essential oils) which contain no nut matter whatsoever. Additionally, our facility does not process nor, manufacture any products containing nuts or nut oils.

Question 28

Do P&J oils contain any phthalates or parabens?

Accepted Answer

Our entire line of premium fragrances are completely phthalate and paraben free. As our oils are composed primarily of aroma chemicals, aroma compounds, and some essential oils, in which we specially engineered as phthalate free.

Question 29

Are your oils natural?

Accepted Answer

Although fragrances may use natural carrier oils and/or essential oils, they are otherwise almost entirely a synthetically manufactured product. Any products labeled or marketed as "fragrance", "perfume", "essence", or "scented" will generally always be a synthetic oil.

Question 30

Can I use your oils in my lip products?

Accepted Answer

We do not recommend utilizing our oils for lip balms or lip products as they are not formulated for ingestion.

Question 31

Do you offer samples?

Accepted Answer

We currently do not offer samples. We do, however, provide free domestic return shipping. If, for any reason you are unsatisfied with our fragrances, you are welcome to return them free of charge for a full refund.

Question 32

Can I use your oils in a diffuser?

Accepted Answer

You can certainly use our oils for diffusion! We do recommend diluting them in water and, like all oils, ensuring the oil/water is not allowed to burn dry or evaporate as this may cause damage to the bowl. Please also note, certain ultrasonic and cool mist diffuser manufacturers discourage the use of fragrance oils as these diffusers are made with very small pieces and tubing which can sometimes clog if not water soluble. Though this isn't an issue with all diffusers, we do encourage contacting the manufacturer directly.

Question 33

Can I sell P&J products on my own website?

Accepted Answer

Unfortunately, we do not currently allow for the direct resale of our fragrance oils. We do however, highly encourage you to sell the items you have made using our fragrance oils!

Question 34

Are P&J oils vegan and cruelty free?

Accepted Answer

All our fragrance oils we offer are completely vegan (no animal byproducts like rendered animal fats or ambergris) and never, under any circumstances, tested on animals.

Question 35

Do you offer larger sizes than your 100ml bottle?

Accepted Answer

We do not currently offer any bottle sizes larger than our 100ml bottles.

Question 36

Are your fragrance oils gluten free?

Accepted Answer

Our entire line of premium fragrances are completely gluten free as they are composed of aroma chemicals, aroma compounds, and some essential oils (not hay, corn nor other grass related essential oils) which contain no gluten matter whatsoever.

Question 37

What is the shelf life of the oils?

Accepted Answer

All P&J Trading fragrance oils have a shelf life of 18 to 24 months. For best results, be sure to keep them in a cool, dry area unexposed to light.

Question 38

Do you cut your fragrance oils with carrier oils?

Accepted Answer

While very few of our oils are formulated with trace amounts of plant-based carrier oils (no soy or nut-based), they are not additionally cut with any carrier oils. Instead, they are formulated with certain essential oils, aroma chemicals, and aromatic resins to be safe for topical use per FDA and IFRA standards.

Question 39

What are fragrance oils used for?

Accepted Answer

Fragrance oils have many uses that you may not be aware of. They are one of the most versatile oils available on the market. For more ideas visit our Recipes or DIY Blog!Our premium grade fragrance oils can be used in but limited to:BATH BOMBSSometimes known as bath ‘fizzies’, bath bombs are a simple but luxurious bath indulgence that can literally change your entire life after a hard day or any day really. When you add a bath bomb to your bath water, it will fizz and create a soak in your tub that is moisturizing to your skin. Using fragrance oils with a bath bomb will enable you to add a custom scent to your bath time.CANDLESAromatic candles are a very common decoration and can be used to create a more welcoming environment for your home. Using fragrance oils with your candles can make a difference to the feel of your home.DIFFUSERSWant to set a mood or evoke a special feeling? Using a simple fragrance oil diffuser can be a wonderful way to uplift or change the environment. You can choose from our range of unique scents to match the season or theme you want to create.LAUNDRY & CLEANINGIf you want to create a specific scent for your fresh laundry, then adding a small amount of fragrance oil to the wash, or to the dryer cycle can make a difference. Try some fresh seasonal fragrances to add warmth or freshness to your clean clothes.PERFUMESWant to add a unique aspect to your perfume? You can safely use premium grade fragrance oils to help you to customize your personal perfume.STATIONARYLeave an impression beyond the written word with a unique fragrance that lingers on the paper. Adding a few drops of a premium grade fragrance oil makes your stationery more unique and memorable.

Question 40

List of fragrance oils offered

Accepted Answer

We are happy to provide a list of our offered fragrance oils. Please use the link below to access it:Click Here!

Question 41

How much oil should I use?

Accepted Answer

Our fragrance oils can be used in a wide variety of applications, and the recommended usage rates vary depending on both the specific fragrance oil and the intended application. To help determine the appropriate usage rate, we offer a Fragrance Usage Calculator.You can access the calculator by clicking the "Fragrance Calculator" button under the size variations on any fragrance oil product page. Alternatively, you can click the "Fragrance Calculator" button located at the top of our website or use the link below to access it directly.Fragrance Oil Calculator

Question 42

Do you offer any coupons or discounts?

Accepted Answer

We happily offer 25% off 6 or more of our 10ml fragrance oils.

Question 43

Do you offer gift cards?

Accepted Answer

Unfortunately, we do not currently offer gift cards.

Question 44

Are the prices in USD?

Accepted Answer

All of the prices on our website are in USD. After purchase, if applicable, the total with reflect the conversion on your bank statement.

Question 45

When will my card be charged?

Accepted Answer

Credit/Debit Cards are charged at time of purchase, upon checkout.

Question 46

Do you provide SDS documents for each oil?

Accepted Answer

All SDS's are available on our website. On a specific oil’s page, you can find them in the Certificates and Documentation dropdown, then select “SDS Document”.Please see photo for example.

Question 47

Do you provide IFRA certificates for each oil?

Accepted Answer

All IFRA's are available on our website. On a specific oil’s page, you can find them in the Certificates and Documentation dropdown, then select “IFRA Document”.Please see photo for example.

Question 48

What is the flashpoint of the oils?

Accepted Answer

All our fragrance oils have a flashpoint of greater than 200° F. If you want to know a specific oil's flashpoint, please view the SDS for that oil.

Question 49

Are Allergen Reports and CoA's documents available?

Accepted Answer

We happily provide both allergen reports and CoA documents upon request, with proof of purchase. Please reach out to customerservice@pandjtrading.com for help!

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